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Recognitions 

Set Hotels is committed to quality so when we receive external recognition, we know we are nearer to our objectives. 

Gold Medal

The TUI UK Gold Awards are annual prizes that are granted based on the results of the satisfaction surveys taken by the clients who stay at the hotel. The guests value all the hotels at all the destinations that the tour operators offer in their catalogues

EMAS

The Eco-Management and Audit Scheme (EMAS) is the EU voluntary instrument which acknowledges organizations that improve their environmental performance on a continuous basis.

EMAS registered organizations are legally compliant, run an environmental management system and report on their environmental performance through the publication of an independently verified environmental statement.

They are recognised by the EMAS logo, which guarantees the reliability of the information provided.


The Hotel Santo Tomas has these two surveys:

- DECLARACIÓN AMBIENTAL 2013
- VERIFICACIÓN Y VALIDACIÓN DELARACIÓN AMBIENTAL 2013
TUV

TUV

TUV

In its commitment to provide a maximum quality service, respecting the environment, in November 2008, Set Hotels began to adapt its existing quality system toward an integrated system, both at its establishments as well as all departments of its head offices. That stage has concluded with it obtaining the international distinctions ISO 9001: 2000 and ISO 14001:2004 for the whole of the Hotel chain. Moreover, in the case of the Santo Tomás Hotel, it has renewed the EMAS environmental management distinction yet another year.

Set Hotels considers that being able to have ISO 9001 certification guarantees our customers maximum quality. We periodically set ourselves objectives and actions for improvement to fulfil their expectations and to increase their satisfaction. On the other hand, the environmental certification ISO 14001 and in the case of the Santo Tomás Hotel, the EMAS verification, embody our commitment to the environment, making the practice of tourism compatible with the environment, through implementation of energy and water saving measures, correct waste separation (both municipal as well as hazardous waste), or constantly training our workers.

The hotels that have obtained that recognition are:
- Port Mahón Hotel
- Port Ciutadella Hotel
- Santo Tomás Hotel
- Mestral Llebeig Apartments
- Agamenón Hotel
- Playa Azul Hotel

TUI HOLLY 2012

Since 1994, every autumn, TUI has awarded the 100 most popular holiday hotels among its customers the TUI Holly. Through the largest survey conducted among the clients of the German tourist industry, half a million TUI customers decide which hotels comprise the best of the best in international holiday hotels.

The TUI Holly thus guarantees the greatest customer satisfaction and the most important sales argument at the travel agent and on the Internet. The TUI hotels that have won a Holly have increased their turnover up to 35 per cent. With its collaboration, we provide the customer a unique holiday experience and thus fulfil his wishes.

The hotels that hold that recognition are:
- Santo Tomás Hotel

Travelife Gold

Travelife Collection is the directory of hotels and accommodation committed to protection of the environment and to improving living standards of its employees and the community, working jointly with tour operators who are also Travelife members.

All the hotels with a mention on www.TravelifeCollection.com have positively passed a comprehensive environmental and social audit in which they have proven they have set up the necessary working practices to comply with the Travelife requisites.

There are three prize levels: Bronze, Silver and Gold. In July 2012, all the Set Hotels establishments, Playa Azul Hotel, Port de Ciutadella Hotel, Santo Tomás Hotel, Port Mahón Hotel, Agamenón Hotel and Mestral & Llebeig Apartments, had obtained a positive audit, obtaining the maximum Travelife grade, the Travelife Gold prize.

The hotels that hold that registration are:
- Port Mahón Hotel
- Port Ciutadella Hotel
- Santo Tomás Hotel
- Mestral Llebeig Apartments
- Agamenón Hotel
- Playa Azul Hotel

IQT Continuous improvement

With the Seal of Continuous Improvement, IQT aims to provide a benchmark for the Balearic Islands, as a driving force in quality in the tourism and in the surrounding areas, boosting implementation of national and internationally recognised management systems and supporting tourist companies in fulfilment of the laws in force.

The Tourist Quality Institute of the Balearic Islands has granted all the Set Hotels establishments the Seal of Continuous Improvement, thus awarding our company for its tourism quality management.


Differentiation and Specialisation

The Differentiation and Specialisation programme by the Institut de Qualitat Turística (IQT) has the objectives of boosting diversification and specialisation of the tourism offer by creating products that favour a non-seasonal shift by attracting new market segments.

It also acts by promoting those products on issuing markets, complementing other institutional promotion programmes.

The hotels that hold that recognition are:
- Port Mahón Hotel
- Port Ciutadella Hotel
- Santo Tomás Hotel
- Mestral Llebeig Apartments
- Agamenón Hotel
- Playa Azul Hotel

IQT Conventions and Meetings

Establishments that have the necessary services and installations to organise conventions, with the possibility of combining them with leisure activities.

Since March 2008, the Port Mahón Hotel and Port Ciutadella Hotel have held the distinctive accreditation for Conventions and Meetings granted by the Institut de Qualitat Turística of the Government of the Balearic Islands (IQT).

The hotels that hold that recognition are:
- Port Mahón Hotel
- Port Ciutadella Hotel

IQT Wellness

Establishments that offer perfect scenarios to feel wellbeing. These have professional facilities and specialised services to care for the health of body and mind.

Since March 2008, Port Ciutadella Hotel has held the Wellness distinctive accreditation by the Institut de Qualitat Turística of the Government of the Balearic Islands (IQT).

The hotels that hold that recognition are:
- Port Ciutadella Hotel
- Santo Tomás Hotel

IQT Reserve of the Biosphere

Establishments that respect the environment and culture of Minorca, protecting the natural and social-cultural heritage of the island.

Since June 2009, the Santo Tomás Hotel and the Port Ciutadella Hotel have held the distinctive accreditation of Reserve of the Biosphere granted by the Institut de Qualitat Turística of the Government of the Balearic Islands (IQT).

The hotels that hold that recognition are:
- Port Ciutadella Hotel
- Santo Tomás Hotel

TUI Umwelt Champion

TUI Umwelt Champion is a recognition granted by the tour operator TUI to the 100 hotels worldwide that best comply with the technical and organisational requisites related to responsible ecological hotel management and that act according to those requisites.

In order to obtain that recognition, the hotels must fulfil the requisites of the "TUI Environmental Checklist for Hotels" and obtain customer satisfaction regarding the measures implemented by the establishments.

The Santo Tomás Hotel has received the TUI Umwelt Champion award annually since 2004 for its environmental and ecological management.

The hotels that hold that recognition are:
- Santo Tomás Hotel

SICTED

Since 2011, the Minorcan hotel chain Set Hotels has held the SICTED distinction at all its establishments.

SICTED is a project to improve the quality of the tourism destinations promoted by the Tourism Institute of Spain (TURESPAÑA) and the Spanish Federation of Municipalities and Provinces (FEMP). It provides a comprehensive, permanent quality management system at a tourism destination with a new concept of results expected, a focus on continual improvement and an attitude of recovery and taking advantage of resources and space.

It is granted to companies / tourism services that have proven fulfilment of the established requisites, and it recognises the effort and commitment to quality and continual improvement, while distinguishing the establishment compared with competitors.

The hotels that hold that recognition are:
- Port Mahón Hotel
- Port Ciutadella Hotel
- Santo Tomás Hotel
- Mestral Llebeig Apartments
- Agamenón Hotel
- Playa Azul Hotel

Certificate of Excellence 2013 Tripadvisor

The Certificate of Excellence Award 2013 by Tripadvisor awards Excellence in the hospitality provided by hotel accommodation. It is only granted to establishments that continuously obtain excellent criticism on TripAdvisor by travellers and it covers businesses that receive grades worldwide. Approximately 10 per cent of the accommodation that appears on TripAdvisor has received this prestigious prize.

In order to receive the Certificate of Excellence, companies must maintain an overall classification of four or more from a maximum of five, according to the grading scale used by the TripAdvisor travellers. Other criteria include the volume of comments received in the last 12 months.

Certificate of Excellence 2014 Tripadvisor

Tripadvisor The Certificate of Excellence Award 2014 by Tripadvisor awards hospitality Excellence of hotel accommodation. It is only granted to establishments that continuously achieve excellent criticism on TripAdvisor from travellers, and it covers businesses that receive classifications worldwide. Approximately 10 per cent of the accommodation displayed on TripAdvisor has received this prestigious prize.

In order to obtain the Certificate of Excellence, the companies must maintain a global classification of four or more out of a maximum of five, according to the grades given by travellers on TripAdvisor. Other criteria include the volume of comments received in the last 12 months. TripAdvisor ® is one of the largest travel web sites in the world.


The hotels that hold that recognition are:
- Port Mahón Hotel
- Port Ciutadella Hotel
- Santo Tomás Hotel
- Mestral Llebeig Apartments
- Agamenón Hotel
- Playa Azul Hotel