In its commitment to provide a maximum quality service, respecting the environment, in November 2008, Set Hotels began to adapt its existing quality system toward an integrated system, both at its establishments as well as all departments of its head offices. That stage culminated with it obtaining the international distinctions ISO 9001 and ISO 14001 for the whole of the Hotel chain.
Set Hotels considers that being able to have ISO 9001 certification guarantees our customers maximum quality. We periodically set ourselves objectives and actions for improvement to fulfil their expectations and to increase their satisfaction. On the other hand, the environmental certification ISO 14001 embody our commitment to the environment, making the practice of tourism compatible with the environment, through implementation of energy and water saving measures, correct waste separation (both municipal as well as hazardous waste), or constantly training our workers.
The scope of the management system: Contracting and management of lodging and restaurant services in tourism establishments.
The hotels that have obtained that recognition are:
- Port Mahón Hotel
- Port Ciutadella Hotel
- Santo Tomás Hotel
- Mestral Llebeig Apartments
- Agamenón Hotel
- Playa Azul Hotel
- 55 Santo Tomás Hotel
- Isla Paraiso Hotel Apartments
- Sa Mirada Apartments