Sustainability

COMMITTED WITH THE ENVIRONMENT

In 2008, Set Hotels received certification to international Environmental Standard (ISO 14.001). Due to that, we continue with our environmental commitment year by year, and we have created the GREENSETH brand, “Stay in Green / Alójate en verde”.

For Set Hotels, that environmental certification is the fruit of many years of work and guarantee our commitment to manage and promote the sustainability of our destination.

We make tourism compatible with respecting the surroundings and the environment, by implementing energy and water saving measures, correctly separating waste (both urban and hazardous) and constantly training our workers.

We hope you enjoy your stay in Minorca (Reserve of the Biosphere) while we encourage you to collaborate with us in conservation of our Island through the different initiatives we have implemented at our establishments. You can see these in the brochures in your room

SEE

OUR GREEN ACTIONS 2019

AMENITIES WITH RPET RECYCLED PLASTIC DISPENSERS AND COSMETICS OF PLANT ORIGIN: in our efforts to protect the environment, we have replaced traditional amenities with dispensers made of recycled RPET plastic and we have chosen high-quality cosmetics made with plant-based, paraben-free ingredients

BIODEGRADABLE RECYCLED PAPER STRAWS. We are reducing the use of plastic in the bars and restaurants of our hotels in menorca

REPLACEMENT OF SINGLE-USE PLASTIC CUPS WITH REUSABLE GLASSES: in our commitment to saving the environment, we have replaced single-use plastic cups - which will take an average of 100 years to degrade - with reusable cups

PLANT-BASED, PARABEN-FREE COSMETICS FOR SPA TREATMENTS USE OF ENZYMATIC BAD SMELL NEUTRALISERS. They eliminate odours thanks to their organic formulation made with microorganisms

WE ARE COMMITTED TO CONSUMING LOCAL PRODUCTS from our farm, Algendar d'en Gomila; Mahón Cheese and sausages; and km 0 products: fruit, vegetables, sweets and pastries, Quely products, meat, wine and craft beer. In this way, we promote the culture of consuming these products, the products of Menorca among our guests, while reducing transport emissions

SGS

In its commitment to provide a maximum quality service, respecting the environment, in November 2008, Set Hotels began to adapt its existing quality system toward an integrated system, both at its establishments as well as all departments of its head offices. That stage culminated with it obtaining the international distinctions ISO 9001 and ISO 14001 for the whole of the Hotel chain.

Set Hotels considers that being able to have ISO 9001 certification guarantees our customers maximum quality. We periodically set ourselves objectives and actions for improvement to fulfil their expectations and to increase their satisfaction. On the other hand, the environmental certification ISO 14001 embody our commitment to the environment, making the practice of tourism compatible with the environment, through implementation of energy and water saving measures, correct waste separation (both municipal as well as hazardous waste), or constantly training our workers.

The scope of the management system: Contracting and management of lodging and restaurant services in tourism establishments.

The hotels that have obtained that recognition are:

- Hotel Port Mahón

- Hotel Port Ciutadella

- Hotel Santo Tomás

- Apartamentos Mestral Llebeig

- Hotel Agamenón

- Hotel Playa Azul

- Hotel 55 Santo Tomás

- Hotel Apartamentos Isla Paraiso

- Apartamentos Sa Mirada

Gold Travelife

Travelife Collection is the directory of hotels and accommodation committed to protection of the environment and to improving living standards of its employees and the community, working jointly with tour operators.

All the hotels with a mention on www.TravelifeCollection.com have positively passed a comprehensive environmental and social audit in which they have proven they have set up the necessary working practices to comply with the Travelife requisites.

There are three certifications levels: Bronze, Silver and Gold.

Since July 2012, all the Set Hotels establishments, had obtained a positive audit, obtaining the maximum Travelife grade, the Travelife Gold.

The hotels that hold that registration are:

- Hotel Port Mahón

- Hotel Port Ciutadella

- Hotel Santo Tomás

- Apartamentos Mestral Llebeig

- Hotel Agamenón

- Hotel Playa Azul

- Hotel 55 Santo Tomás

- Hotel Apartamentos Isla Paraiso

- Apartamentos Sa Mirada

Jet2 Quality Awards

The Jet2 Quality Awards are annual prizes that are granted based on the results of the satisfaction surveys taken by the clients who stay at the hotel

Excellence Award Tripadvisor

Tripadvisor The Certificate of Excellence Award 2016 by Tripadvisor awards hospitality Excellence of hotel accommodation. It is only granted to establishments that continuously achieve excellent criticism on TripAdvisor from travellers, and it covers businesses that receive classifications worldwide. Approximately 10 per cent of the accommodation displayed on TripAdvisor has received this prestigious prize.

In order to obtain the Certificate of Excellence, the companies must maintain a global classification of four or more out of a maximum of five, according to the grades given by travellers on TripAdvisor. Other criteria include the volume of comments received in the last 12 months. TripAdvisor ® is one of the largest travel web sites in the world.

The hotels that hold that recognition are:

- Hotel Port Mahón

- Hotel Port Ciutadella

- Hotel Santo Tomás

- Apartamentos Mestral Llebeig

- Hotel Agamenón

- Hotel Playa Azul

- Hotel Apartamentos Isla Paraiso

- Apartamentos Sa Mirada

TUI Umwelt Champion

TUI Umwelt Champion is a recognition granted by the tour operator TUI to the 100 hotels worldwide that best comply with the technical and organisational requisites related to responsible ecological hotel management.

In order to obtain that recognition, the hotels must fulfil the requisites of the "TUI Environmental Checklist for Hotels" and obtain customer satisfaction regarding the measures implemented by the establishments.

The Santo Tomás Hotel receive the TUI Umwelt Champion award annually since 2004 for its environmental and ecological management.

The hotels that hold that recognition are:

- Hotel Santo Tomás

TUI Holly 2019

Since 1994, every autumn, TUI has awarded the 100 most popular holiday hotels among its customers the TUI Holly. Through the largest survey conducted among the clients of the German tourist industry, half a million TUI customers decide which hotels comprise the best of the best in international holiday hotels.

The TUI Holly thus guarantees the greatest customer satisfaction and the most important sales argument at the travel agent and on the Internet. The TUI hotels that have won a Holly have increased their turnover up to 35 per cent. With its collaboration, we provide the customer a unique holiday experience and thus fulfil his wishes.

The hotels that hold that recognition are:

- Hotel Santo Tomás

Holiday Check

The "Recommended on HolidayCheck" certificates evaluate the hotels based on the comments and votes of the guests themselves.

The distinction of a hotel with this award recognises the commitment and effort of its team to exceed the expectations of its customers with a quality product and attentive and professional service every day of the year; something that is reflected later in the numerous Positive comments.

The comments come mostly from travellers from Germany, Switzerland, Austria and Poland

Plurirregional operational program for Spain

PROJECT CO-FINANCED BY THE EUROPEAN UNION

OPERATIONAL PROGRAM PLURIRREGIONAL 2014-2020

Objective: To achieve a more competitive business fabric

BENEFICIARY: AGRICULTURE AND TOURIST ACTIVITIES S.A.

PROJECT: IB/0002/P14 NEW 4 * HOTEL IN MENORCA

The hotel that has received this help is:

Hotel 55 Santo Tomás **** sup

TUI Top QUALITY 2019

SICTED

Since 2011 Set Hotels has held the SICTED distinction at all its establishments.

SICTED is a project to improve the quality of the tourism destinations promoted by the Tourism Institute of Spain (TURESPAÑA) and the Spanish Federation of Municipalities and Provinces (FEMP). It provides a comprehensive, permanent quality management system at a tourism destination with a new concept of results expected, a focus on continual improvement and an attitude of recovery and taking advantage of resources and space.

It is granted to companies / tourism services that have proven fulfilment of the established requisites, and it recognises the effort and commitment to quality and continual improvement, while distinguishing the establishment compared with competitors.

The hotels that hold that recognition are:

- Hotel Port Mahón

- Hotel Port Ciutadella

- Hotel Santo Tomás

- Apartamentos Mestral Llebeig

- Hotel Agamenón

- Hotel Playa Azul

- Hotel 55 Santo Tomás

- Hotel Apartamentos Isla Paraiso

- Apartamentos Sa Mirada

IQT Mejora Continua

With the Seal of Continuous Improvement, IQT aims to provide a benchmark for the Balearic Islands, as a driving force in quality in the tourism and in the surrounding areas, boosting implementation of national and internationally recognised management systems and supporting tourist companies in fulfilment of the laws in force.

The Tourist Quality Institute of the Balearic Islands has granted all the Set Hotels establishments the Seal of Continuous Improvement, thus awarding our company for its tourism quality management.

Differentiation and Specialisation

The Differentiation and Specialisation programme by the Institut de Qualitat Turística (IQT) has the objectives of boosting diversification and specialisation of the tourism offer by creating products that favour a non-seasonal shift by attracting new market segments.

It also acts by promoting those products on issuing markets, complementing other institutional promotion programmes.

The hotels that hold that recognition are:

- Hotel Port Mahón

- Hotel Port Ciutadella

- Hotel Santo Tomás

- Apartamentos Mestral Llebeig

- Hotel Agamenón

- Hotel Playa Azul

Gold Medal

The TUI UK Gold Awards are annual prizes that are granted based on the results of the satisfaction surveys taken by the clients who stay at the hotel. The guests value all the hotels at all the destinations that the tour operators offer in their catalogues

COMMITTED TO THE SOCIETY

Set Hotels contributes actively to different initiatives:

Collaboration with such entities as Caritas Diocesana de Menorca, Fundación de Personas con Discapacidad de Menorca and Coordinadora de Minusválidos de Ciutadella.

We also support the task of training local sports teams on the island and collaborate with such entities as the ASPANOB and some City Councils

COMMITTED TO OUR EMPLOYEES

Set Hotels offers a loyalty program for our employees:

We encourage the work-life balance of our employees.

We offer the use of accommodation, restaurants, bars and Spa & Wellness facilities at the different Seth establishments with a % discount, which is also valid for immediate family members of employees.

We have a discount agreement for our employees at establishments on the island

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Sustainability

COMMITTED WITH THE ENVIRONMENT

OUR GREEN ACTIONS 2019

COMMITTED TO THE SOCIETY

COMMITTED TO OUR EMPLOYEES